When the timeout is reached, you can reconnect with the requester on another channel. Web messages do not have a timeout period. For other social messaging channels, the timeout might be 48 hours. For WhatsApp, agents cannot respond more than 24 hours after the last end-user response. For example, if an unknown user is copied on an email message.Ĭhannels can have an expiration period. ![]() If there are issues with the message, the message is flagged with a warning icon ( ). For example, you can see when the message is Sent, when the user has Read your message, or if the message is not delivered. Students cannot view replies to Ask Your Teacher messages after the. When you reply to messages, you can also use Support macros and Chat shortcuts (if you have Chat permission) to compose messages.Īs you exchange messages, you can see the message status in the composer window. You cant respond to your students message by replying to a notification email. For more information, see Composing messages in the Zendesk Agent Workspace. For example, social messaging channels support attachments and emojis, you’ll see these icons at the bottom of the composer window. Controls in the composer vary depending on what channel you're using to reply. ![]() Use the composer to reply to messages in the Zendesk Agent Workspace.
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